Let your customers inspire you

Understand your customer with Bizrate Insights

Smarter business decisions

Get the insights you need to drive smart boardroom decisions

We help you identify ways to increase conversion and improve customer satisfaction.

We also positively improve your reputation and elevate your brand online.

Let your customers tell you

  • How you stack up compared to your competition
  • How you can improve your purchase process
  • What would increase satisfaction and conversions
Bizrate customer feedback process
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We survey your customers and deliver daily summary emails with access to detailed reporting – including written customer feedback. Contact us today

Customers complete 26 million Insights surveys each year—sharing their opinions both at the point of sale, and after you fulfill their order.

We syndicate these ratings & reviews to raise awareness and reinforce your customer-focused reputation.

Shopper feedback VitalSigns reporting

Benchmark Your Competition

Give context to your ratings and reviews and set goals for improvement. We can compare your customer feedback to your competitive set, your category and our network of over 6,000 retailers worldwide.

Loyalty Design of site Customer support Product clarity Delivery Checkout Experience

Understand your Customers

Omni-Channel Customer Insights

Understand your customer’s experience with your brand by surveying them wherever they are: in-store or online.

Our omni-channel customer surveys measure:

  • Likelihood to recommend
  • Repurchase intent
  • Site usability
  • Delivery expectations
  • Demographics
  • Order satisfaction

Data you can count on: Only verified customers who make a purchase will be asked to take the Buyer survey.


Omni channel survey

Minimize Site Abandonment

Reduce site abandonment by identifying why people leave and what would bring them back.

We survey people who abandon your site at various stages of their path to purchase:

  • After visiting your homepage or product pages
  • After placing items in their cart
  • When abandoning their cart at checkout


Verified Buyer and Abandonment surveys

Share the ratings and reviews to reap more rewards

Publishing ratings and reviews from our survey builds confidence and attracts new customers.

In fact, 75% of customers look for ratings and reviews while shopping and 25% need to see some negative reviews for credibility. A combination of positive and negative feedback increases conversions.

When we syndicate our ratings and reviews to sites like Google & Bing, you build your reputation and increase the effectiveness of your search marketing spend.


Bizrate Customer Certified badge

Bizrate Customer Certified Medal

As you begin to survey your consumers, you become eligible to use the Bizrate trust marks. Our Customer Certified Medals & Testimonials lift conversions up to 12%.

Bizrate Circle of Excellence awards

Circle of Excellence Award

Each year Bizrate recognizes retailers who provide the best service and experiences. This award is given to companies that receive outstanding online customer satisfaction ratings in each of seven key indicators throughout a one-year period. We’ll celebrate your success or provide a goal for your team to work toward.

Customer research services and advice

Think of us as your research department

We’re experts at mining your survey responses to discover real, actionable insights. We do all the heavy lifting —diving deep into the data, extracting information and forming valuable recommendations for your organization.

Advisory Services can:

  • Uncover opportunities for site, fulfillment, and service improvements
  • Measure new product or category demand
  • Test creative and site changes before coding
  • Measure pre/post site change success
  • Provide best-of-breed recommendations
  • Compile competitive assessments
  • Deep-dive into hot topics in retail


Over 6,000 retailers worldwide use our survey platform

Success Stories

Limited case study
Bizrate Insights
success story
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Women’s retail case study
Bizrate Insights
Women’s clothing success story
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E-commerce case study
Bizrate Insights
Sole Provisions success story
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Bizrate Insights is a core partner in helping us measure how satisfied customers are with their experiences with us and in helping us respond to evolving customer needs and wants.
Pat Schmidt
VP of Operations for 2012 Bizrate Circle of Excellence Award Winning merchant Footlocker.com, Inc.
Bizrate allows us to gain insight into what matters most to our customers.
Dina Kagler
Ecommerce Manager, NineWest Holdings
Bizrate allows us to hear and respond to the voice of our customers.
Joshua Cooper
Director, Customer & Digital Insights, Guitar Center | Musician’s Friend | Woodwind & Brasswind | Music 123

From our blog

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The implementation is easy – just copy & paste our code – but the results are powerful.

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