Find out the “why” behind your scores
Listen and talk to customers who care.
They’ve reached out, it’s your turn to respond
They bought from your store. They provided feedback and an email address so you can get in touch. Let them know their voice has been heard. Start a conversation and show them that their feedback matters.
Don’t delay. Get in touch.
With Quick Response, you can respond to comments in real time. Integrate this feedback into your customer service workflow and ensure the right team gets the right feedback at the right time.
Comments include tone, topic and order ID so your customer service team has all the information they need to respond and resolve the issue immediately.
The wisdom of the crowd is at your fingertips
All your comments are also available in VitalSigns, our online portal. Filter comments to focus on the responses that matter the most. View your customer comments by:
- Topic: customer support, usability, product, etc.
- Tone: positive or negative
- Survey: point of sale vs. post order fulfillment
- Device: desktop, tablet & mobile
- Customer Type: First time vs. repeat customers
Comments are the gift that keeps on giving
We’re one of the largest providers of search engine reviews – they use our comments to create seller ratings. You can use the comments too – quote comments as customer testimonails in your marketing materials and across your site.
5 weeks of dataweek over week
Earn seller ratings & access a recent view of current customer trends
Aggregate customer feedback from point-of-sale & order fulfillment surveys
Customer comments add color to your satisfaction scores
Syndicated seller ratings & Reviews to Google, Bing, Yahoo & more
Basic reporting is free
4 months of datamonth over month
Benchmark the top retailers & view key-loyalty metrics by device type
Key performance indicators & comments segmented by device
Benchmarks against our Network’s top retailers & a standard Bizrate category
Net loyalty percentile (promoters minus detractors)
Customer demographic details
13 months of datayear over year
Custom questions to deep dive areas specific to your business
Executive Summary Report with correlation analysis to prioritize feedback
Access to our Expert Question library to track buyer behavior
Custom benchmark of competitive In-Network retailers
Average scores by device types for all standard ratings
Detailed buyer profiles and breakout of repeat vs. new customers