Let your customers inspire you
Understand your customer with Bizrate Insights
Get the insights you need to drive smart boardroom decisions
We help you identify ways to increase conversion and improve customer satisfaction.
We also positively improve your reputation and elevate your brand online.
Let your customers tell you
- How you stack up compared to your competition
- How you can improve your purchase process
- What would increase satisfaction and conversions
for FREE! We survey your customers and deliver daily summary emails with access to detailed reporting – including written customer feedback. Contact us today
Customers complete 26 million Insights surveys each year—sharing their opinions both at the point of sale, and after you fulfill their order.
We syndicate these ratings & reviews to raise awareness and reinforce your customer-focussed reputation.
Benchmark Your Competition
Give context to your ratings and reviews and set goals for improvement. We can compare your customer feedback to your competitive set, your category and our network of over 6,000 retailers worldwide.
Understand your Customers
Omni-Channel Customer Insights
Understand your customer’s experience with your brand by surveying them wherever they are: in-store or online.
Our omni-channel customer surveys measure:
- Likelihood to recommend
- Repurchase intent
- Site usability
- Delivery expectations
- Order satisfaction
Data you can count on: Only verified customers who make a purchase will be asked to take the Buyer survey.
Minimise Site Abandonment
Reduce site abandonment by identifying why people leave and what would bring them back.
We survey people who abandon your site at various stages of their path to purchase:
- After visiting your homepage or product pages
- After placing items in their cart
- When abandoning their cart at checkout
Think of us as your research department
We’re experts at mining your survey responses to discover real, actionable insights. We do all the heavy lifting —diving deep into the data, extracting information and forming valuable recommendations for your organisation.
Advisory Services can:
- Uncover opportunities for site, fulfillment, and service improvements
- Measure new product or category demand
- Test creative and site changes before coding
- Measure pre/post site change success
- Provide best-of-breed recommendations
- Compile competitive assessments
- Deep-dive into hot topics in retail
Over 6,000 retailers worldwide use our survey platform
Bizrate Insightssuccess story
Bizrate InsightsWomen’s clothing success story
Bizrate InsightsSole Provisions success story
From our blog
Buyers’ Point-of-Sale CodeDecember 3, 2009
Welcome to the Bizrate Buyer Survey The Bizrate Buyer Survey is a customer feedback and seller ratings... read moreView all blog posts »
The Limited: Our Core Value is Putting the Customer FirstFebruary 17, 2015
In June 2014, The Limited implemented Bizrate Insights, our customer feedback platform. Today, The Limited receives ~1,000... read more
Nearly 2/3 American Shoppers Don’t Trust Retailers With Their Payment & Personal InformationFebruary 3, 2015
It may be over a year since the infamous Target data breach, but the consumer fear sparked by... read more
4 Critical Takeaways From 2014 Holiday InsightsJanuary 29, 2015
Insights are in from the 2014 holidays! Based on our review of buyer trends and preferences during the... read more
- View all blog posts »