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Track key performance indicators & sort customer comments

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Measure performance by device type & benchmark your sources

See below for package options

Bizrate Insights’ Surveys provide a unique opportunity to view your store from your customer’s perspective and hear from verified buyers in real-time. Choose the plan that is right for you.


5 weeks of data

week over week

Earn seller ratings & access a short-term view of current customer trends


Aggregate customer ratings from point-of-sale & order fulfillment surveys

Customer comments from point-of-sale & order fulfillment surveys

Syndicated Seller Ratings & Reviews to Google, Bing & Bizrate


4 months of data

month over month

Benchmark the best retailers & view key loyalty metrics by device type

All BASIC features

Key Performance Indicators & comments segmented by device

Benchmarks against our Network’s best retailers & a standard Bizrate category

Customer comments delivered in real time via Quick Response email

Net Loyalty percentile (promoters minus detractors)

Customer demographic information


13 months of data

year over year

Access custom survey options & in-depth reporting of your results

All CORE features

Executive Summary Report with correlation analysis to prioritize feedback

Access to our Expert Question library to track buyer behavior

Custom benchmark of competitive In-Network retailers

Averages by device type for all standard ratings

Detailed buyer profiles and breakout of repeat vs. new customers

Contact us now to get started

Don’t see what you need? Custom options are available.

View Pricing Details Contact Us

Our survey measures your performance for

Buyer Point of Sale Customer Feedback Survey
Key loyalty metrics  •  Marketing  •  Usability  •  Checkout

Buyer Post-Order Receipt Customer Feedback Survey
Key loyalty metrics  •  Product satisfaction  •  Customer support  •  Delivery & returns

Site Abandonment Customer Feedback Survey
Key loyalty metrics  •  Reason for visit  •  Reason for abandonment  •  Next steps to recoup sales

Bizrate allows us to gain insight into what matters most to our customers.


Bizrate allows us to hear and respond to the voice of our customers.
Joshua Cooper
Director, Customer & Digital Insights, Guitar Center | Musician’s Friend | Woodwind & Brasswind | Music 123


Bizrate Insights is a core partner in helping us measure how satisfied customers are with their experiences with us and in helping us respond to evolving customer needs and wants.
Pat Schmidt
VP of Operations for 2012 Bizrate Circle of Excellence Award Winning merchant, Inc.